Money problems?
We're here to help

We understand that life can be difficult sometimes. If you need help, please reach out to us by phone, email or live chat.

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Handy tools
from Afforda

Our partner site, Afforda, offers free tools and resources to help you navigate financial challenges.

Resources

There are organisations and charities that might be able to help you, no matter what you're dealing with.

Resources

A conversation can change everything.

See how we've helped other customers across all our brands. Whatever you're facing, telling us early gives us the most room to help.

STORIES

Illness – Cancer diagnosis

Ruby had made two repayments on her loan when she was diagnosed with terminal cancer. With so many important things on her mind, she needed quick, discreet help.

Find out how we helped Ruby
STORIES

Sudden financial problems

When Jenni's employer went out of business, she could no longer afford to make her loan repayments on top of her other bills. She spoke to us and we worked out a solution together.

Find out how we helped Jenni
STORIES

Family Bereavement

When a close family member died, Paul had to arrange the funeral. For many reasons, this made repaying his loan difficult. In this case, a payment break made sense for Paul.

Find out how we helped Paul
STORIES

Addiction to gambling

Sarah had opened up about her gambling and begun to get help. When she spoke to us, we listened. She needed some flexibility while she sorted things out.

Find out how we helped Sarah
STORIES

Mental health

Brian was feeling overwhelmed and anxious. While on sick leave, he realized he needed some financial breathing space. He contacted his creditors, including us.

Find out how we helped Brian

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about a payment?
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